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How Can I pay?
Payment can be made through Paypal by following the easy steps at the checkout. Paypal is a safe, easy and quick method of payment that clears your item fast for shipment.
Payment through bank deposit can also be made by emailing the order. Follow the checkout process to the end and select pay by email. It will ask you to copy and paste your order to an email. DO NOT FILL OUT YOUR CREDIT CARD DETAILS. Unfortunately there is no way we can remove this request but we do not require these details. Send this email to us. We shall respond with bank details to send monies to. Please note that your item will not be posted until monies have cleared into the account which may take a couple of days depending on your banking provider.
If these methods are not suitable and you would like to discuss other options please don't hesitate to contact us.
We request that payment is made 3 days after sale. If payment is not made by this time we will contact you with a reminder. Payment not made another 4 days after this notification will result in the sale being cancelled and the stock being returned to store.
We use Verisign so you can assured our site is secure.
PAYMENT BY CREDIT CARD
Is available via the Paypal site. You DO NOT need a paypal account in order to use this facilitity and your details will not be kept. When checking out click on the pay via Paypal button, you will then get this screen. Click on section highlighted below:
You will be taken to this screen where you can enter your credit card details:
My Privacy
We respect your privacy and your details will never be passed onto a third party. We use Verisign Secure so you be be assured that our site is safe.
By signing up to our newsletter we promise not to bombard you with information. We send out newsletter monthly when we can. You are able to unsubscribe from our newsletter at any time by contacting us, or following the unsubscribe links on our newsletter. Our newsletter software will automatically remove you from our list.
How is my order shipped?
All orders are shipped through Australia Post regular mail service. Shipping is $5.95 flat rate Australia wide. We are currently finding that it may take up to 10 working days for packages to be received by customers in the Eastern States through Australia Post as we are located in rural WA. If you would like your parcel sooner, we offer Express postage at the checkout. Please note as I am outside of a capital city express post may still take 3 days.
Shipping fees cover the Australia Post Postage Rate, packaging and handling costs.
Registered Post is available at the check out and is recommended.
We endevour to package and ship all orders within 24 hours of payment received. If for some reason this is not possible you shall be immediately contacted. We cannot be responsible for shipping times once it has left here but will endevour to follow any package to the best of our ability.
For international shipping please contact us first.
Do you ship internationally?
Of course, we love our international customers as much as we do our Australian ones.
All of our prices on this site are in AUSTRALIAN DOLLARS. If you contact us before placing your order we are able to tell you prices in other currency. We will also provide you with a shipping quote before ordering.
If you would prefer, we also have a store on ETSY in USD and you may wish to purchase through here, however only selected stock is available on Etsy.
Can I expect quality?
Yes, you certainly can. I buy all new materials and my basic t-shirts and singlets are of high quality. I also only buy quality fabrics. All my sewing seams are professionaly overlocked and all appliques are fused, backed with facing then stitched on for durability. I reinforce pant seams, toys are sewn with extra care and triple stitching.
All fabrics are also shrink washed.
Do you offer Returns & Exchanges?
In the event that your item is faulty or damaged, Ollie Rose will happily exchange or refund your purchase, however:
· A refund, return or exchange will only be given within 7 days of the original purchase. Please contact us within these 7 days to make arrangements.
· The item/s need to be returned in the original packaging with tags attached and to be unworn and unwashed. The return of goods is to be at your cost. If you are exchanging your item for another, we are happy to pay for postage back to you.
· We have tried to provide sizing and guides where possible. If you are unsure at all as to whether an item may fit, please contact us and we will happily provide more detailed measurements to ensure you may the right choice.
· As many of our items are one off designs, it may not be possible to exchange your item with an exact replacement. If this happens, we are happy to refund your money or provide you with an item of the same value.
Please note, Ollie Rose does not exchange or refund due to change of mind.
How long will my custom order take?
This will depend on the item but most things will be created within 48 hours. Upon placement of your custom order you shall be notified as to when to expect it. If you would like to know prior to this please contact us. Payment is requested prior to placement of some custom orders due to there nature.
Do you sell wholesale?
From time to time we may be able to offer small wholesale quantities. All of our items are made by Kobie on her own so wholesale opportunities are limited. We wish we could supply everyone who makes enquiries, but unfortunately this is not always possible.
If you are interested, please drop us a line. This way when we are able to offer wholesale to other stores, we are able to let you know.
I saw something I liked but it isn't quite right, can I get something else?
I would be most happy to create something custom made where I can. If you see something that isn't in your size, you want another colour or pattern or perhaps you would like it personalised with a name, please contact me to arrange a specially made custom order.
What is your sizing like?
As babies and children come in all shapes and sizes we are happy to provide you with exact measurements of our garments if you would like. We are also happy to help you make the right size choice for your child if required. Please contact us at sales@ollierose.com.au with any enquiries.
We have tested many of our outfits for sizing on various children as a guide for our patterns.
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