Information and FAQ

How Can I pay?

Payment can be made through Paypal by following the easy steps at the checkout. Paypal is a safe, easy and quick method of payment that clears your item fast for shipment.

Payment through bank deposit can also be made by emailing the order. Follow the checkout process to the end and select pay by email. It will ask you to copy and paste your order to an email. Send this email to us.  We shall respond with bank details to send monies to. Please note that your item will not be posted until monies have cleared into the account which may take a couple of days depending on your banking provider.

Alternatively payment can be made by credit card by telephoning us on 0438 225698, or feel free to request us to contact you.

If these methods are not suitable and you would like to discuss other options please don't hesitate to contact us.  

We request that payment is made 3 days after sale. If payment is not made with sale we will contact you with a reminder. Payment not made another 3 days after this notification will result in the sale being cancelled and the stock being returned to store.

We use Verisign so you can assured our site is secure. 

 

PAYMENT BY CREDIT CARD

Is available via the Paypal site.  You DO NOT need a paypal account in order to use this facility and your details will not be kept.  When checking out click on the pay via Paypal button, you will then get this screen.  Click on section highlighted below:

 

You will be taken to this screen where you can enter your credit card details:

 


My Privacy

We respect your privacy and your details will never be passed onto a third party.  We use Verisign Secure so you be be assured that our site is safe.

By signing up to our newsletter we promise not to bombard you with information.  We send out newsletter monthly when we can.  You are able to unsubscribe from our newsletter at any time by contacting us, or following the unsubscribe links on our newsletter.  Our newsletter software will automatically remove you from our list.


How much is postage and how is my order shipped?

All orders are shipped through Australia Post mail service. Shipping is $8.95 flat rate Australia wide. This covers the regular mail service with tracking. Most parcels are sent via a satchel.

We are currently finding that generally takes 3-7days to reach the Eastern States as we are located in Western Australia.  If you would like your parcel sooner, we offer Express postage at the checkout ($10.95). Please note that we are out of the overnight network so express post may still take 3 days.

Shipping fees cover the Australia Post Postage Rate, packaging and handling costs.

Signature on delivery is available at the check out and is recommended.

We endeavor to package and ship all orders within 24 hours of payment received (business days). If for some reason this is not possible you shall be immediately contacted.

We cannot be responsible for missing packages that are sent without signature on delivery or for shipping times once it has left here, but will endeavor to follow any package to the best of our ability.

**Some small items such as fridge magnets,sandwhich saks, single bibs or some hair items, may be able to be posted at a reduced rate. You can contact us for details if you wish to purchase these items alone, or alternatively we will always refund any overcharges in shipping. You will only ever be charged a reasonable fee for packaging and the actual postage cost.

For international shipping please contact us first for a quote.


Do you ship internationally?

Of course, we love our international customers as much as we do our Australian ones.

All of our prices on this site are in AUSTRALIAN DOLLARS.  If you contact us before placing your order we are able to tell you prices in other currency.   We will also provide you with a shipping quote before ordering.

If you would prefer, we also have a store on ETSY in USD and you may wish to purchase through here, however only selected stock is available on Etsy. 


Do you offer Returns & Exchanges?
In the event that your item is faulty or damaged, Ollie Rose will happily exchange or refund your purchase, however:
·         A refund, return or exchange will only be given within 7 days of the original purchase. Please contact us within these 7 days to make arrangements.
 
·         The item/s need to be returned in the original packaging with tags attached and to be unworn and unwashed. The return of goods is to be at your cost. If you are exchanging your item for another, we are happy to pay for postage back to you.
 
·         We have tried to provide sizing and guides where possible. If you are unsure at all as to whether an item may fit, please contact us and we will happily provide more detailed measurements to ensure you may the right choice.
 
·         As many of our items are one off designs, it may not be possible to exchange your item with an exact replacement.   If this happens, we are happy to refund your money or provide you with an item of the same value.
Items purchased on sale will be issued a credit note for sale price on our website.
Items purchased as seconds stock are not available for a refund.  All seconds items are described and photographed acurately at the time.
Please note, Ollie Rose does not exchange or refund due to change of mind and refunds and exchanges are at our discretion in accordance with the ACCC Guidelines.

Do you sell wholesale?
We are sorry but we are not currently taking any more wholesale customers.

What is your sizing like?

As babies and children come in all shapes and sizes we are happy to provide you with exact measurements of our garments if you would like.    We are also happy to help you make the right size choice for your child if required.  Please contact us at sales@ollierose.com.au with any enquiries.

We have tested many of our outfits for sizing on various children as a guide for our patterns and have provided size guides where we can.


                 HOME     ABOUT US      CONTACT     FAQ

ABN: 59872098913  COPYRIGHT OLLIE ROSE 2010